FAQs

Seniors

Please bookmark our senior page for important step-by-step instructions and information needed for your big year.

Order early to insure on time delivery of all your graduation needs. Ordering by your school’s order deadline allows you to receive Senior Celebration Items at your Jostens SENIOR DAY and to get the group price for your items. Prices and availability of product may change after your school’s order deadline.

Please check our calendar for upcoming events at your school.

Senior Celebration Items (Pullover Hoodie, Sweatpants, Souvenir Tassel, Senior Beanie, 2-Pack T-shirts, Senior Key Ring) will be delivered to all seniors who ordered by the senior order deadline for their school.

Graduation regalia is delivered in the spring.  Please check our calendar page for your school’s delivery date.

No, all you need is a $60 deposit to order.

Your school specifies the graduation requirements but all required items can be found in all senior packages or under the Graduation tab in the ordering portal.

You can find your unique order number at the top right corner of your invoice.

Orders placed after January 1st for Spring 2022 graduation are final sale. Size exchanges for apparel items will be available within 14 days of merchandise receipt.

Please visit our look up order page.

Orders placed before your Cap & Gown Delivery Day will be available at your school’s Cap & Gown Delivery Day.

Orders placed after your Cap & Gown Delivery Day will be shipped to your home address.

Please check our Calendar Page to find your school’s Cap & Gown Delivery Day dates and times.

 

 

If you haven’t received an invoice and it’s been more than two weeks from your order day, please complete the contact us form so that we can update your email and mailing address. Please include your full name as well as your school name.

A diploma plaque is an exact duplicate of your official diploma engraved in nickel and mounted on a wooden plaque. This is our most popular item!

Please make all payments directly to us by using the payments link.

Please check our calendar page for upcoming events.

We would prefer that orders be submitted at the school on specified order dates or placed online at our order page.

Graduation gowns are made to fit each individual. They are designed to drape loosely on the student for comfort. The length of the gown should be between your knee and ankle (mid-shin).

If the gown does not fit, please contact our office so we can exchange the gown so that you are ready to go for your big day.

On average, students typically order 40-60 announcements. All of our announcements are custom and steel engraved with heavy weight paper. This is the most formal way to announce this milestone to your family and friends.

You can exchange your unworn, unwashed clothing item for another size within 14 days of the date you receive it. If you need to make an exchange, please contact our office using the contact us page.

Senior Celebration Items will be delivered at your school’s Jostens Senior Day. Those items include your Senior Hoodie, Sweatpants, Two Pack Senior T-Shirt, Souvenir Tassel, Senior Key Ring and Senior Beanie

Yes, if your school requires a diploma cover it is included with your cap and gown.

A miniature diploma is a small duplicate of your school’s graduation diploma and is received on or after graduation.

Graduation regalia is delivered in the spring, please check our calendar page for your school’s delivery date.

Your celebration items will be delivered in the spring along with your cap and gown. If you would like, we can ship them to your home for a home ship charge of $20. Orders must have a zero balance for home ship. Please contact our office to arrange this shipment.

Class Jewelry

To ensure your class ring is created in time for you ring ceremony, order before your school’s ring order deadline (find it on our Calendar page). To be eligible for a Jostens class ring, you must be an academic junior or the designated grade for ring participation.

No, all you need is a $100 deposit to order.

Your user ID and passcode is located on your invoice. If you do not know your user ID or passcode, please click on the Look Up My Order link.

The usual production time is six to eight weeks, and fortunately, most schools ask that students receive their jewelry together as a class. Please check out the calendar page for upcoming delivery events.

The usual production time is six weeks but fortunately, most schools ask that students receive their items together as a class. Please check out the calendar page for upcoming delivery events.

You may continue to make payments on your item(s) by using the payment options listed on your invoice.

Send it to us by following these simple steps.

Custom Jostens rings start around $100. Class rings are meant to symbolize this special time in your life without breaking the bank. Please choose a ring that fits your budget, and we promise you will wear it with pride for a lifetime.

Learn more about metal options here.

No, there are no other fees or required add-ons.

A ring ceremony is when your class receives their rings as a class at a formal event at the school. This event is usually in the evening and families are invited to partake in this special moment.

Everyone receives a free four-year Ring Protection Plan on their class ring. We also offer an Extended Ring Protection Plan if you would like to extend your protection an additional six years for less than $20. Click here to learn more!

Every Jostens class ring comes with a Free Lifetime Warranty. The Jostens warranty includes: repair of defects in workmanship and materials, complete ring replacement if defects cannot be repaired, replacement of damaged stones, ring resizing, restoration of original ring finish, change of your date should your graduation year change, remake if you change schools or change one design-a-side while you are still in high school. These services are provided for the lifetime of the ring, free of charge.

You can still order your ring and participate in your school’s ring ceremony; however your ring may not be there at the ceremony. Rhodes staff will make every effort to have it delivered in time, but if it is not there, you will receive a ring to wear until your ring arrives.