FAQs

Graduation

Why order at school? Save money, confirm your order with our trained staff and receive some of your items that day.

What are the required items to participate in graduation? Your school specifies the graduation requirements.

What forms of payment are accepted? We accept cash, money order, personal/business check, Mastercard, Visa, Discover and American Express.

            *Please Note: Personal/business checks are not accepted for final payment when product is being delivered to your school.

What is the deadline to order? Order by December 1st to avoid additional rush fees.

What is my order number? You can find your unique order number at the top right corner of your invoice.

Can I change my order? Orders placed without a deposit can be changed until Dec. 1st. Orders placed with a deposit can be changed within 3 business days.

Will these products ship to my house or to the school? Graduation items are delivered by our staff to your school to ensure accuracy and satisfaction. 

Why haven’t I received any invoices? If you haven’t received an invoice and it's been more than two weeks from your order day, please complete the contact us form so that we can update your email and mailing address. Please include your full name as well as your school name. 

What is a diploma plaque? A diploma plaque is an exact duplicate of your official diploma engraved in nickel and mounted on a wooden plaque. This is our most popular item!

Can I pay my balance to the school? We ask that all payments be made to our company by mail, online, or when our staff is at your school for order or delivery days.

When are you coming back to my school? Please check with your senior sponsor or our calendar page for upcoming events.

Can I place my order over the phone? No orders can be accepted by phone. All orders must be submitted at the school on specified order dates or placed online at our order page.

How should the gown fit? Graduation gowns are made to fit each individual. They are designed to drape loosely on the student for comfort. The length of the gown should be between your knee and ankle (mid-shin). 

What if I have the wrong size?  If the gown does not fit, please contact our office so we can exchange the gown so that you are ready to go for your big day.

How many announcements should I order? On average, students typically order 40-60 announcements. All of our announcements are custom and steel engraved with heavy weight paper. This is the most formal way to announce this milestone to your family and friends. 

 

Class Jewelry/Class Rings

Do I need to pay in full when ordering? No, all you need is a $50 deposit to order.

What forms of payment are accepted? We accept cash, money order, personal/business check, Mastercard, Visa, Discover and American Express.

            *Please Note: Personal/business checks are not accepted for final payment when items are delivered at school.*

How do I find my balance? You may sign in to check your balance and pay online at our payment portal.

What is my user ID and passcode? Your user ID and passcode is located on your invoice. If you do not know your user ID or passcode, please click on the Look Up My Order link. 

When will my items be delivered? The usual production time is six weeks but fortunately, most schools ask that students receive their items together as a class. Please ask your class sponsor or check out the calendar page for upcoming delivery events. 

If I can’t pay my balance by delivery, what happens? You may continue to make payments on your item(s) by using the payment options listed on your invoice.

When are you coming back to my school? Please ask your class sponsor or check our calendar page for upcoming events.

How can I get my ring re-sized or repaired? Send it to us by following these simple steps.

What are the order payment instructions? Click here.

How much does a ring cost? Custom Jostens rings start at less than $100 and go up to over $2,000. Class rings are meant to symbolize this special time in your life without breaking the bank. Please choose a ring that fits your budget and we promise you will wear it with pride for a lifetime. 

What are the differences in metal quality? Learn more about metal options here

Are there hidden or required add-ons to a ring purchase? No, there are no other fees or required add-ons.

What is a ring ceremony? A ring ceremony is when your class receives their rings as a class at a formal event at the school. This event is usually in the evening and families are invited to partake in this special moment.

What if my ring is lost or damaged? Everyone receives a free four-year Ring Protection Plan on their class ring. We also offer an Extended Ring Protection Plan if you would like to extend your protection an additional six years for less than $20. Click here to learn more!